Website care
A new site where needed, or your existing site looked after. Normal updates and new pages included.
All plans
AI consultancy, automation & implementation
Less admin. More time for your business.
I help you identify the right systems, set them up and use them efficiently. From enquiries and quote follow-up to booking, AI reception, websites and connected customer records, we build around what your business needs. Less repetitive work, with practical support from setup onwards.
Not sure where to start?
Find what suits you best.
Answer a few questions about your business and the support you need.
Find your plan
About 1 minute to complete. No sign-up to see your result.
What the system handles
Less everyday admin on your plate.
Choose the support you need. Here’s what each part does, and which service includes it.
Reviews looked after
Google profile care, review replies and requests after completed work. Every eligible customer is invited.
All plansEnquiries acknowledged
An automatic text acknowledges a new website form enquiry, so the customer knows it arrived.
All plansRoutine calls answered
AI reception uses your approved business information, captures enquiries and takes callback requests when someone needs you.
Every Cold to Closed levelAppointments arranged
Agreed appointment types, available diary slots, booking confirmations and reminders. You keep availability current.
Every Cold to Closed levelWebsite and social chatbots
Routine questions, enquiry capture and booking through your website and agreed Facebook, Instagram or WhatsApp connections.
Every Cold to Closed levelEnquiries and quotes followed up
Agreed messages follow up unanswered enquiries and quotes, with reply and opt-out stops. You make the customer decisions.
Every Cold to Closed levelCustomer records together
Conversations, bookings and quote progress in one place. Eligible reactivation and referral or loyalty messages are included.
Every Cold to Closed levelFortnightly check-ins
I maintain the agreed system and check progress with you every fortnight, by call or written update.
Every Cold to Closed levelWe agree and test your call handling, booking rules and connected channels before switching them on. Chatbots are exclusive to Cold to Closed; account connections and usage are agreed before starting.
Our AI reception vs an employed receptionist
24/7 reception. A fraction of the salary.
Calls answered, appointments arranged and enquiries recorded while you get on with the business. Compare the cost and cover below.
| Feature | Our AI receptionIncluded in Cold to Closed · managed by Kenz Automations | One employed receptionistUK salary benchmark |
|---|---|---|
| Monthly cost | From £495/month · 200 voice minutes | About £2,146–£2,583/month in salary alone |
| Round-the-clock cover | 24/7, 365 days a year | Limited to one person’s working hours |
| Multiple jobs at once | Handles calls while booking confirmations and reminders run automatically | One person’s attention split between tasks |
| Breaks & holidays | No breaks or annual leave | Cover needed during breaks and leave |
| Training & onboarding | No staff onboarding — we set up your business information | Time spent onboarding and training staff |
| Employer payroll costs | No employee payroll, NI or pension for the system | Salary plus applicable employer costs |
| Routine calls & questions | Answers using your approved business information | Answered by a trained member of staff |
| Appointment booking | Books available slots, with confirmations and reminders | Manages bookings using your diary and tools |
| Automatic enquiry records | Call details saved to your customer record | Manual entry, unless separate automation is added |
| Website & reviews included | Website care and Google review management included | Not included in the receptionist salary benchmark |
Cold to Closed starts at £495 per month, including 200 AI voice minutes, 500 shared SMS/WhatsApp units, 500 emails and 1 UK mobile number each month. Higher capacity is £745 or £995, with the same complete system. Compare allowances and setup terms.
Salary benchmark: Robert Half’s 2026 UK Receptionist/Front of House guide, £25,750–£31,000 a year; monthly equivalents rounded. This is a salary comparison, not a full replacement for a staff role. Employees can handle wider duties. We set and test your call route for 24/7 coverage before going live.
Website/social chatbots and enquiry and quote follow-up are included at every Cold to Closed level.
Cold to Closed · an illustration
One enquiry, start to finish.
An example of the intended journey, not a client result or a promise of timings. It starts with an enquiry you already receive.
Tuesday, 9.14pm
Sarah finds your website and sends an enquiry about the work she needs.
After the form is sent
Sarah gets a text acknowledging the enquiry and a link to choose a time in your diary.
Sarah chooses a time
Sarah's booked Thursday at 6. You get a notification. You were watching telly.
Thursday
You turn up, measure up, quote Sarah £14,000. That bit's all you.
The week after
Sarah's gone quiet. The quote follow-up sends a reminder. It stops when Sarah replies or the job moves on. You keep the job status up to date.
If Sarah accepts the quote
Sarah signs.
What it cost you
Your agreed monthly service fee. There is no percentage fee on Sarah’s job. If you need more capacity, we agree a higher-usage plan; no per-use extras.
The same Tuesday, without any of it
- 9.14pm · Sarah fills in a form on your website
- Wednesday, 7pm · you spot the email. You've been on site since 7am
- Thursday · you ring. No answer
- Friday · you forget
By then, Sarah may have booked somebody else.
Why response time matters
79%
of home-service buyers surveyed said they would switch to a competitor that responds faster.
Invoca, 2026. Survey of 134 UK and US home-service consumers, conducted 8–22 May.
What people said they would do, not a measured increase in sales or a guaranteed result.
Read the research ↗Choosing the right service
Where do you need a hand?
Want your website and reviews taken care of?
Website & Reputation is £195 a month. Have your existing site looked after or a new one built, with Google profile and review management and an instant text acknowledgement for form enquiries.
Want calls, bookings and follow-up handled together?
Cold to Closed starts at £495 a month. Every capacity level includes AI reception, booking, supported website/social chatbots, connected messages, quote follow-up, customer records and fortnightly oversight. You handle quotes, specialist advice and customer decisions.
Choose the capacity your business needs. £495, £745 and £995 give you the same complete system with different monthly allowances. Compare the usage levels and setup terms.
Ready to advertise for new customers?
We’ll assess whether ads make sense and quote the management work separately. Your agreed media budget is paid directly to Meta.
Already fully booked or at capacity?
You may need help managing the enquiries you have before bringing in more. See what makes sense when you’re already busy.
Before recommending follow-up or ads, we look at your enquiries, your capacity and what an extra customer is worth after the cost of providing your service. We can do that by email or on a short call.
For ads, I recommend allowing two months to assess enquiry flow and follow-up. That is advice, not a minimum contract term or a promise of results. Start with the support you need now; add more when it makes sense.
Is it for you
Who this suits.
Service businesses where customers look you up, get in touch and book an appointment or ask for a quote.
That could be a trade business, a cleaning company, a landscaper or a vehicle detailer. What matters is where you need support: your website and reputation, keeping up with enquiries, or reaching new customers.
You don't have to be starting from scratch or looking for more leads. An established business with a full diary can still need help with its website, reviews and customer follow-up.
Explore Cold to Closed, or see what makes sense when you're already at capacity.
Get in touch
Let's have a chat.
Send me a quick email, even if you're not sure what you need yet. I'll help you work out the next step.
Prefer to talk? Book a ten-minute call with me.